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Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "Patient Access" App. This uses your current online patient access login details so you can now book appointments and order prescriptions on the run

Text Reminder

We are pleased to announce a new service for our patients, we are now able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

After careful consideration, Alpine House Surgery has taken the decision to move to a new computer system. The new system offers greater integrated care with other services such as Out of Hours and Community Services. We feel that this will be a positive step in helping us to develop and continually improve Patient Care.
As with all major system changes we are expecting some disruption to services and we will be taking steps to address this as follows:-
1. Repeat Prescriptions - You may find that on your next repeat, you are given extra supplies of your medication, this has been authorised by the CCG Medicines Management Team and NHS England and is a temporary measure only. Once changes are made, your prescription allowance will revert to the standard two month supply.γ€€
2. During the training and transition period from the old system to the new, week commencing 26th February 2018, we will be running an Emergency, On The Day service only. If your request is routine, you will not be offered an appointment, this is because we have limited access to systems and routine issues will be better dealt with once the system changover is complete.
3. Any tests/procedures usually carried out by the nursing team that are essential or due for that week will still be seen, please contact reception as usual.γ€€
4. Patient Access will be switched off from Wednesday 21st February, a different version of Patient Access is available in the new system but patient details are not carried over, therefore, we will be making a note of all patient's with access to the current system and would ask that you present yourself at reception with your ID any time from Tuesday 27th March where we can check your previous access and give registration details for the new system. 
If you have any concerns regarding this message, please do not hesitate to contact the surgery and ask to speak to the Assistant Practice Manager.γ€€
Thank you for your cooperation whilst we make this important transition.
The Partners

Welcome to Alpine House Surgery Online

Our Practice Manager is: Karen Tanner

Our Doctors are Drs Ellison, Cluley, Spencer, Doneva, Euden-Harrison and Luo

Contact: Tel. No 0116 216 9947   Fax 0116 237 4218 

alpine house surgeryThe practice was established in 1984. Since this time, the practice has undergone and continues to undergo major extension and refurbishment in order to keep up with a rapidly growing practice population and the demands of an ever changing  primary care. All consulting rooms are on the ground floor and are designed to meet the needs of all our patients, particularly those with disabilities. The present building works are now complete and this has added four consulting rooms, automated electronic doors at the rear for disabled access, new front lobby for easy access and a newly configured waiting area in order to increase the seating capacity.

We are a partnership of one male doctor and two female doctors and we employ two female salaried doctors, with additional support when needed from regular locum doctors. You are welcome to see any doctor, but we do encourage you to see the same doctor to aid continuity of care, in particular for any ongoing / long term condition

We have a small car park with limited spaces for Patients. There is on street parking available within the area, but we do ask all patients to park responsibly.

The practice prides itself on providing good quality family medicine, delivered in a well organised and timely manner by well trained and motivated professional staff. Please take time to read our mission statement to the right of this page. We are keen to see ALL Minor Injuries here at the surgery, hopefully avoiding unnecessary and inappropriate use of our very busy Urgent Care Centres and Emergency Department. We encourage all our patients to make contact with our Reception Team in order for you to seen / assessed.

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

(Site updated 21/02/2018)
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