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Out of Hours
The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone Advice
If you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.


All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients.  Please ask at reception if you do not know who your named GP is, or you wish to change your named GP.  These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.


Medical Receptionist Vacancy

Full Time Position – 37.5 hours

(Part Time Job Share considered)


Alpine House Surgery has an exciting opportunity for an enthusiastic and motivated Medical Receptionist to join our very friendly and hardworking team.

Previous experience in a similar customer services role with the ability to demonstrate excellent telephone and interpersonal skills is desirable but not essential.  Candidates will be friendly, polite and compassionate whilst understanding the strict guidelines of confidentiality.

The ability to work well under pressure in a fast changing environment is essential, as well as an excellent eye for detail and the ability to follow protocols closely.

Knowledge of working with SystmOne (computer system) would be an advantage but not essential as full training is provided.

Hours of Work

Hours of work are detailed below.  Please note specific days of work (including full and half days) are negotiable (between Monday – Friday).


Typical Day

AM :   7.45am – 12.45pm


PM:     1.45pm – 6.45pm


Please forward a covering letter and C.V,  stating why you would like to apply for the position, to:-

Ms. Andrea McGarry 

Assistant Practice Manager.

Alpine House Surgery,

86 Rothley Road,




LE12 7JU

Tel.  0116 216 9947



Closing Date:  Monday 9th December 6.00pm

Practice Management

Laura Newbold

Practice Manager

Andrea McGarry

Assistant Practice Manager


Sharon Wright
Sue Morris
Christie O'Keefe
Andu Ninicu


Julie Massey

We have five experienced and dedicated members of our reception team, led by Reception Supervisor - Julie Massey, who are your first point of contact with the surgery, either at the desk or on the telephone. They have a difficult job to do especially at busy times so your patience is welcome. The receptionists deal with all queries first hand so please be prepared to give a few details. Our Reception Team have been fully trained to ask particular questions which will greatly assist us in directing you to the most appropriate healthcare professional quickly. If it is advice you require it may be easier to get through on the telephone after 10.00 am

Val Muller
Sam Stevenson
Helen Shaw
Sam Swift
Reece Cooper
Sebastian Ninicu


Lauren Perkins
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website